Terms of trade
Returns, claims & complaints
Returned goods & claims
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Returned goods and claims must be returned without undue delay and within 8 days from the invoice date.
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We carry out regular random checks of all products, but the customer must check for the correct quantity and quality on receipt of goods.
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Items ordered according to specific lengths, measurements, alloy, carat, color, purity, cut or similar cannot be returned. Specially ordered goods are traded at the customer's normal conditions, unless otherwise agreed.
INFORMATION ON COMPLAINT OPTIONS IN CASE OF DISPUTE
If you wish to make a complain about a product or service purchased from us, you can file a complaint to the Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen, Carl Jacobsen Vej 35 2500 Valby.
You can complain to the Center for Klageløsning via www.forbrug.dk
The European commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be made from this site http://ec.europa.eu/odr
