A: Yes, but not clipped items. Returns and complaints must be returned without unnecessary delay and within 8 days from the invoice date. Items ordered according to special lengths, dimensions, alloy, carat, color, purity, grind or similar will not be returned. Read more about our rules for returns HERE.
Q: Can you pay with Dankort or other credit cards on WWW.FRITS.DK?
A: No, unfortunately you can not pay with Dankort or other credit cards at www.frits.dk. We receive Dankort at the address. Read more about payment under TERMS AND CONDITIONS.
Q: Can you pay in advance?
A: Yes, you can pay in advance when you have received an email from us with amount to pay.
Our bank details are:
Bank: Danske Bank
Konto: 3001 4410160838
IBAN: DK12 3000 4410160838
Swift: DABADKKK
Giro: 4047508
Mobilpay 2843 5711.
Q: What is a temporary code?
A: A temporary code gives access to our system for 3 weeks, unless otherwise agreed. When ordering, the code is made permanent and associated with the new registered customer number.
Q: Do you have a store and can you go out and buy directly?
A: We do not have a definite store, but you are very welcome at our showroom on our address. We have most of our items on display in the showroom where you can buy directly.
Q: Do you have a catalog?
A: We do not have a catalog in paper form, but all our products are online.
Q: Do your prices include VAT?
A: No, our prices online are without VAT.
Q: Can you buy for less than DKK 500.
A: No, unfortunately you can not buy for less than DKK 500 excluding VAT, as we are a wholesale company that primarily deals with professional customers. Read more about payment under TERMS AND CONDITIONS.
Q: Can I as a private customer buy gold and diamonds?
A: No, the purchase of gold or diamonds is for companies with industry-related CVR number.
Q: Is it possible to pick up ordered items?
A: Yes, it is possible to pick up the goods during opening hours, find our opening hours HERE.
Q: Do you buy old gold and silver?
A: Yes we buy old gold and silver, but only larger quantities from private individuals. Feel free to contact us for further info, find contact info HERE!
Q: Do you buy used tools?
A: Yes we buy used tools, but only from customers with CVR number.
Q: Can one buy under 5 meters silver chain?
A: No, our minimum purchase is 5 meters on silver chain, read more under TERMS AND CONDITIONS.
Q: What is Carat?
A: It is the weight of a diamond / brilliant. Read more about diamonds and carats HERE.
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